Terms & Conditions 

of the website under the domain 10senses.com 

These Terms & Conditions define the terms and conditions for the provision of free services by electronic means via the Website. 



For the purposes of these T&C, the following terms are used: 

  1. Operator means 10 Senses sp. z o.o. with its registered seat in Warsaw, ul. Radziwie 5/18, 01-164, with KRS: 0000815355, NIP: 5272912887, REGON: 384918967,  
  2. User – a natural person using the Website;
  3. T&C – these Terms & Conditions, 
  4. Service – means a service provided via the Website by the Operator to the User under this T&C,
  5. Website – the website located under the domain 10senses.com 


General provisions 

  1. All rights to the Website, including proprietary copyrights, intellectual property rights to its name, its internet domain name, the Website’s website, as well as graphics, logos posted on the Website (except for logos and photos presented on the Website for the purposes of presenting goods, the copyrights of which belong to third parties) belong to the Operator, and their use may only take place in the manner specified and in accordance with the T&C and with the consent of the Operator expressed in writing. 
  2. Through the Website, the Operator provide services by electronic means. Through the Website, the User may read information prepared by the Operator and displayed on the Website or contact with the Operator. 
  3. The T&C define the terms and conditions of using the Website, as well as the rights and obligations of the Operator and the User. 
  4. To use the Website it is not necessary to meet minimal technical requirements by the User’s device. The following will be sufficient: 
  • Internet access,
  • standard operating system,
  • standard web browser,
  • subject to paragraph 5 below,
  • having an active e-mail address. 

     5. The Operator makes every effort to ensure that the use of the Website is possible for Internet users with the use of all popular web browsers, operating systems, device types and types of Internet connections. Minimum technical requirements enabling the use of the Website. 

     6. It is prohibited for the User to provide illegal content and to use the Website or free services provided by the Operator by the User in a manner that is against the law, morality or infringes the personal rights of third parties, in particular by sending such content via forms available on the Website.


Services provided by electronic means 

  1. The Operator provides the User with services provided by electronic means through the Website. 
  2. The primary service provided by electronic means to the User by the Operator is the possibility of reading the information presented in the Website and/or contacting the Operator. 
  3. The services are provided by electronic means for the benefit of the Customer free of charge. However, the sales contract concluded as an effect of contacting the Operator by the User using the Website may be payable. 
  4. In order to ensure the safety of the User and the transfer of data in connection with the use of the Website, the Operator shall take technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorized persons. 
  5. The Operator puts an effort to ensure that the Website functions properly. The User should inform the Operator about any irregularities or interruptions in the functioning of the Website. 
  6. The User is responsible for providing false or incorrect data or information. The Operator reserves the right to suspend the execution of the service in a situation where the User has provided false data or when these data raise reasonable doubts of the Operator as to their correctness.  
  7. The User declares that all data provided by him in the order form are true and correct, while the Operator is not obliged to verify their truthfulness and correctness, although he has such possibility and authorization to do so.



Limiting access to services provided electronically 

The Operator is entitled to block access to the services provided by electronic means on the basis of T&C, in the event of the User acting to the Operator’s detriment, breach of the law or the provisions of the T&C by the User, and also when blocking access to services is justified by security reasons – in particular: attempts by the User to infringe/break the security of the Website or other similar activities. The Operator shall notify the User about blocking access to the services provided by electronic means to the address provided by the User if it is applicable.


Termination of the contract for the provision of electronic services 

  1. Both the User and the Operator may terminate the agreement for the services provided by electronic means at any time and without giving reasons, subject to the rights acquired by the other party before the termination of the above-mentioned. the agreement and the provisions below. 
  2. The User terminates the agreement for the services provided by electronic means by sending an appropriate declaration to the Operator, using any means of communication that allows the Operator to read the User’s declaration. 
  3. The Operator terminates the agreement for the services provided by electronic means by sending to the User an appropriate declaration to the e-mail address provided by the User. 
  4. For the avoidance of doubt, the User and the Operator confirm that these provisions regarding the termination of the agreement do not apply to the concluded Sales contract.


Final Provisions 

  1. The User’s inquiries, requests, complaints and comments regarding the operation of the Service should be addressed to the email address contact@10senses.pl of the Operator. The complaint should contain at least an e-mail address and a detailed description of the circumstances and irregularities that are the cause of the complaint. If the data or information provided in the complaint does not allow the Operator to recognize the complaint, the Operator will ask the User to clarify doubts or provide additional information by e-mail, if necessary for the Operator to recognize the complaint, indicating exactly such doubts or required information. If, despite this, the User does not send the required data, the Operator may leave the complaint unprocessed.  
  2. A complaint should be submitted within 30 days from the occurrence of the event complained about. Complaints will not be considered after the said 30-day period. 
  3. Complaints will be considered within 14 days from the date of receipt. The answer to the complaint shall be sent by e-mail to the address provided in the complaint application. 
  4. By submitting a complaint, the User agrees to the processing of personal data in the scope of the e-mail address from which the complaint was sent. 


Final Provisions 

  1. The rules for the processing of personal data and the use of cookies can be found in the privacy policy available at Privacy Policy.
  2. Provisions regarding liability for defects are regulated in separate contracts concluded by the Operator with the User outside the Website. 
  3. The Operator of the Website is not responsible for the legal, financial or any other consequences of the User’s use of the information contained in the Website. The Operator of the Website is not responsible for any damages or losses incurred by the User or third parties related in any way to the use of such information, including for the purpose of making a decision on an individual case. The User uses the Website and the functionalities available on the Website at his/her own risk and is obliged to verify them before use. 
  4. The Operator reserves the right to introduce and withdraw/cancel offers, promotions and to change the prices of products in the Website without prejudice to the rights acquired by the User, including in particular the terms of contracts concluded before the change took place. 
  5. The Operator reserves the right to make changes to the T&C. The User will be notified of any change to the T&C by e-mail to the e-mail address assigned to the User Account. If the terms of the new T&C will not accepted, the User has the right to terminate the agreement at any time by not using it and/or submitting an appropriate declaration to the Operator, in any form. 
  6. In situations not covered by these T&C, the provisions of Polish law shall apply.